Data Protection

How we collect, use, and protect your personal data

1. Introduction

This Data Protection Policy explains how Go2Soft ("we," "us," or "our") collects, uses, and protects your personal data when you visit our website or use our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and German data protection laws.

1.1 Data Controller

Go2Soft
Legal Form: Gesellschaft mit beschränkter Haftung (GmbH)
Commercial Register: HRB 160962 B
Register Court: Amtsgericht Berlin (Charlottenburg)
Address: Ludwig-Jahn-Straße 15, 14641 Nauen, Germany
Email: info@go2soft.de

2. Personal Data We Collect

2.1 Information You Provide

We may collect the following personal data when you:

  • Contact us: Name, email address, phone number, company name
  • Request a quote: Project details, budget information, timeline requirements
  • Subscribe to our newsletter: Email address, name (optional)
  • Apply for a job: Resume, cover letter, contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and similar technologies

3. How We Use Your Personal Data

3.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you explicitly agree to our processing
  • Contract performance: To fulfill our contractual obligations
  • Legitimate interests: To improve our services and website
  • Legal obligations: To comply with applicable laws

3.2 Purposes of Processing

We use your personal data for the following purposes:

  • Providing and improving our services
  • Communicating with you about projects and inquiries
  • Sending newsletters and marketing materials (with consent)
  • Analyzing website usage and improving user experience
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Data Sharing and Transfers

4.1 Third-Party Service Providers

We may share your personal data with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email communication services
  • Analytics and marketing tools
  • Customer relationship management

4.2 Legal Requirements

We may disclose your personal data if required by law or to protect our rights, property, or safety.

4.3 International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website traffic.

5.2 Types of Cookies We Use

  • Essential cookies: Required for website functionality
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used for targeted advertising (with consent)

5.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of data and purpose:

  • Contact inquiries: 3 years
  • Project data: 7 years (for tax and legal purposes)
  • Newsletter subscriptions: Until unsubscribed
  • Website analytics: 26 months

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request information about your personal data
  • Right to rectification: Correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time

8.1 Exercising Your Rights

To exercise your rights, please contact us at:

Email: privacy@go2soft.de
Address: Ludwig-Jahn-Straße 15, 14641 Nauen, Germany

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Data Protection Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Data Protection Policy or our data practices, please contact us:

11.1 Data Protection Officer

Email: dpo@go2soft.de
Address: Ludwig-Jahn-Straße 15, 14641 Nauen, Germany

11.2 Supervisory Authority

You also have the right to lodge a complaint with the relevant supervisory authority:

Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstr. 219
10969 Berlin, Germany
Email: mailbox@datenschutz-berlin.de

Last updated: January 2025